Wednesday, 24 January 2018

Active Listening

Audience:  Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This one-day workshop will help participants develop and practice their active listening skills.

Course Duration: 1 day 


Course Types: Group Bookings, 1-2-1 Sessions, Bespoke Tailored Courses.

Course Costs:
     
Group Rate: £ 975 + VAT

Tailored course content can be customised to meet your specific requirements, with scheduled dates to suit you.

Course Location: This Active Listening Course  is delivered at our training centres in London Venues; training can also be delivered at your offices. 


At Course Completion:


  • Define active listening and its key components
  • Identify ways to become a better listener
  • Use body language to reflect a positive listening attitude
  • Understand the difference between sympathy and empathy, and when each is appropriate
  • Create a listening mindset using framing, positive intent, and focus
  • Be genuine in your communications
  • Understand the communication process
  • Ask questions, probe for information, and use paraphrasing techniques
  • Build relationships to create an authentic communication experience
  • Identify common listening problems and solutions



Click Link Below for Full Course Outline

Active Listening


Further Courses - Main PD Index