Thursday, 25 January 2018

Conflict Resolution: Getting Along in the Workplace

Audience: Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.

Course Duration: 1 day 


Course Types: Group Bookings, 1-2-1 Sessions, Bespoke Tailored Courses.

Course Costs:
     
Group Rate: £ 975 + VAT

Tailored course content can be customised to meet your specific requirements, with scheduled dates to suit you.

Course Location: Conflict Resolution: Getting Along in the Workplace Course  is delivered at our training centres in London Venues; training can also be delivered at your offices. 


At Course Completion:


      • What conflict is and how it can escalate
      • The types of conflict and the stages of conflict
      • The five most common conflict resolution styles and when to use them
      • How to increase positive information flow through non-verbal and verbal communication skills
      • Effective techniques for intervention strategies
      • Ways to manage conflicts to enhance productivity and performance