Audience: The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This one-day workshop will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment.
Course Duration: 1 day
Course Types: Group Bookings, 1-2-1 Sessions, Bespoke Tailored Courses.
Course Costs:
Group Rate: £ 975 + VAT
Tailored course content can be customised to meet your specific requirements, with scheduled dates to suit you.
Course Location: This Managing Customer Service Course is delivered at our training centres in London Venues; training can also be delivered at your offices.
Course Costs:
Group Rate: £ 975 + VAT
Tailored course content can be customised to meet your specific requirements, with scheduled dates to suit you.
Course Location: This Managing Customer Service Course is delivered at our training centres in London Venues; training can also be delivered at your offices.
At Course Completion:
- Identify ways to establish links between excellence in customer service and your business practices and policies
- Develop the skills and practices that are essential elements of a customer service-focused manager
- Recognize what employees are looking for to be truly engaged
- Recognize who the customers are and what they are looking for
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage
No comments:
Post a Comment