Thursday, 25 January 2018

Managing Difficult Conversations

Audience: We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.


Course Duration: 1 day 


Course Types: Group Bookings, 1-2-1 Sessions, Bespoke Tailored Courses.

Course Costs:
     
Group Rate: £ 975 + VAT

Tailored Course content can be customised to meet your specific requirements, with scheduled dates to suit you.

Course Location: Managing Difficult Conversations Course is delivered at our training centres in London Venues; training can also be delivered at your offices. 


At Course Completion:


      • Define frame of reference
      • Establish a positive intent and a desired outcome
      • Use good communication skills during a conversation
      • Draft a script for a difficult conversation
      • Use specific steps to carry out a difficult conversation
      • Access additional resources as required
      • Maintain safety in a conversation