Conflict Resolution: Dealing with Difficult People

• Audience: We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and have an interaction with somebody. Success comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will teach participants how to turn difficult situations into opportunities for growth
  
  
  
  Course Duration: 1 day 
  
  
  

  Course Types: Group Bookings, 1-2-1 Sessions, Bespoke Tailored Courses.
  
  Course Costs:
       
  Group Rate: £ 975 + VAT
  
  Tailored course content can be customised to meet your specific requirements, with scheduled dates to suit you.
  
  Course Location: Conflict Resolution: Dealing with Difficult People Course  is delivered at our training centres in London Venues; training can also be delivered at your offices. 
  
  
  

  At Course Completion:
  
  
  

  • • • • Recognise how their own attitudes and actions impact others
        • Use new and effective techniques for dealing with difficult people
        • Use techniques for managing and dealing with anger
        • Develop coping strategies for dealing with difficult people and difficult situations

  
  

  Click Link Below for Full Course Outline
  
  Conflict Resolution: Dealing with Difficult People
  
  
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