Audience: While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Course Duration: 1 day
Course Types: Group Bookings, 1-2-1 Sessions, Bespoke Tailored Courses.
Course Costs:
Group Rate: £ 975 + VAT
Tailored course content can be customised to meet your specific requirements, with scheduled dates to suit you.
Course Location: This Customer Service Training: Critical Elements of Customer Service Course is delivered at our training centres in London Venues; training can also be delivered at your offices.
Course Costs:
Group Rate: £ 975 + VAT
Tailored course content can be customised to meet your specific requirements, with scheduled dates to suit you.
Course Location: This Customer Service Training: Critical Elements of Customer Service Course is delivered at our training centres in London Venues; training can also be delivered at your offices.
At Course Completion:
- Demonstrate a customer service approach
- Understand how your own behavior affects the behavior of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
Click Link Below for Full Course Outline
Customer Service Training: Critical Elements of Customer Service
Further Courses - Main PD Index
Customer Service Training: Critical Elements of Customer Service
Further Courses - Main PD Index
No comments:
Post a Comment